Política de reembolso
Refund and Return Policy
We want you to be entirely satisfied with your purchase. If a piece is not right for you, you may return or exchange it under the conditions below.
Return Window
You have 14 days from the date you receive your order to request a return and refund.
You have 14 days from the date you receive your order to request an exchange.
Requests submitted after this period cannot be accepted.
Return Costs
Returns are free of charge for the customer. We provide the return instructions and cover the cost of returning the item to us.
Conditions for Return
To be eligible for a return, your item must be:
- Unused, unworn and unwashed
- In its original condition, with all tags attached
- In its original packaging, where applicable
- Free of any signs of wear, damage, alteration, perfume or stains
Non-Returnable Items
- Items marked as final sale
- Gift cards
- Items returned in a condition that does not meet the criteria above
How to Request a Return or Exchange
- Email help@giorgiorbellagio.com within 14 days of receiving your order.
- Include your order number, the item(s) concerned and the reason for the return or exchange.
- Our team will reply with the return address and full instructions within 24 business hours.
Please do not send any item back before receiving our confirmation and return instructions. Unauthorised returns cannot be processed.
Exchanges
Exchanges are available within 14 days of receipt, subject to availability of the requested size or item. Once your returned item has been received and inspected, your replacement will be dispatched at no additional shipping cost.
If the requested item is unavailable, we will offer you a full refund or an alternative of equal value.
Refund Processing
Once your return arrives at our facility, it is inspected within 3 business days. If approved, your refund is issued to the original payment method.
Depending on your bank or card issuer, funds may take 5 to 10 business days to appear on your statement.
You will receive a confirmation email as soon as the refund has been issued.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and clear photographs of the item and packaging. We will arrange a replacement or a full refund at no cost to you.
Cancellations
Orders can be cancelled free of charge before dispatch. Once an order has been shipped, it must be handled through the return procedure described above.
Contact
Email: help@giorgiorbellagio.com
Support hours: Monday to Friday, 9:00 – 18:00