Shipping policy
Shipping Policy
At GIORGIO BELLAGIO, every order is prepared with the same care we put into the pieces themselves. Below you will find everything you need to know about processing, delivery and tracking.
Order Processing
All orders are processed within 3 to 5 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
During this period our team verifies your order details, prepares your item and completes quality control before dispatch.
Delivery Time
Once processing is complete, estimated delivery takes 7 to 18 business days.
Total estimated time = processing (3–5 business days) + shipping (7–18 business days).
Delivery times are estimates and may vary depending on destination, customs clearance and local carrier performance.
Tracking Your Order
Every order ships with a tracking number. As soon as your parcel leaves our facility, you will receive an email containing your tracking code and a link to follow your shipment.
Please allow up to 72 hours for tracking information to become active in the carrier's system. If your tracking has not updated after that period, contact us at help@giorgiorbellagio.com.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed. Any promotional shipping offer will be shown directly on the checkout page.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned to us due to an incorrect address, an incomplete address or a failure to collect the parcel, additional shipping charges may apply for reshipment.
If you notice an error in your address, contact us immediately at help@giorgiorbellagio.com. We can only amend an address before the order has been dispatched.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees applied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Lost or Delayed Parcels
If your order has not arrived within the estimated timeframe, please contact us with your order number and tracking code. We will open an investigation with the carrier and keep you informed until the matter is resolved.
Contact
Email: help@giorgiorbellagio.com
Support hours: Monday to Friday, 9:00 – 18:00
Response time: within 24 business hours